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By: Mike Martin-Banks
Mike

GameStop: the world's largest video game and entertainment software specialty retailer. "But at what cost?"

On Monday, April 19, 2005, at 1 PM in the afternoon, GameStop Corp. announced a reported 1.44 billion buy out of Electronics Boutique Holdings Corp. in a merger consisting of 70% cash and 30% stock. Most or all EB Games stores are expected closings, or some for remodeling to adapt to the GameStop layout, next year after the deal is clenched sometime before Labor Day. The merger will grant GameStop a more global access to other countries besides the United States, and will position itself as the number one video game retailer, counting a total of 3, 800 stores worldwide.

GameStop, which was started by the book giants Barnes & Noble, who are no strangers to "book buy outs" either - if you recall they took over the popular US book-selling B.Dalton a while back - now has a new mountain cash stock that rivals even that of the grossly overcrowded bookstores. If you recall a few years back, GameStop formerly swallowed up Babbages, Software Etc, and Funcoland with ease to make sure that they're the only game in town. With this announcement, though, EBGames, a game retail chain consisting of more than 2,000 stores worldwide, makes all of the other previous merging stints seem like pushovers. In fact, the GameStop franchise became so large and successful that on Novemeber 5, 2004 Barnes & Noble officially reported a spin-off, making GS a solely independent entity with its own stock unto itself.

Is this what "free trade capitalism" we hear so much about in the States entails? Aggressive domination of a total market? Is this what is being taught to the young people coming out of college with business degrees as a good example of that? By now the stockholders are doing cartwheels, but really how is this beneficial to the consumer, the actual working backbone to a corporation? Do other competitors even stand a chance in a level playing field that then spouted into a Mount Everest overnight? Has it already been like this? And just who are these other gamestore competitors, anyway?

A regular visitor to the site, Dan, aka "roninsoldier04", wrote in to share his own feelings and experiences of working at one of the couple other corporate-run gamestores existing.


Up until last Sunday, I worked at a video game store called Game Crazy, which you may or may not have heard of because there's only some 800 stores nationwide. When this place first started, the idea was to pick up where Funcoland had started, which most people were psyched about because there would be a place to hang out in again, play + buy games, and talk to a staff that knew what they were doing. This fantasy lasted about 15 minutes or so before the corporate offices started throwing weekly curveballs to anger our customers, the biggest one by far was that all employees of a Game Crazy retail store had to sell one discount card and two pre-orders for every ten hours worked, or else you could basically consider yourself fired. Considering the cards, called MVP cards, were $20 bucks a pop, it didn't matter what the card gave you, which started with nothing and then worked its way up to a free subscription to EGM, it was still an extra $20 bucks you were forced to push on people. By far this was the hardest thing to do, not so much in the sense that most gamers were smart enough not to buy the stupid thing, but because I was forced to hassle gamers like me.

After 3 years, 3 store managers, and six 6 employees, only four members of the original staff remained, including myself. By far, we were the best employees for that place, not because we made people buy useless crap they didn't want, which we did as scarcely as possible, but because we knew the most about the products we were selling, we gave really good customer service, and we kept the place up to date. However, the corporate offices had given us a 19 year-old grammar school failure for a store manager whom knew nothing about the products he was selling, pissed off all of our customers, and worked to have us all fired because we couldn't sell plastic cards. Consequently, we all quit, and told all of our customers not to buy their games from stores like this. The point to all of this is, all of these stores, Game Crazy, EB, AND ESPECIALLY GAME STOP, are god awful to shop at and work for. It's funny too, because all three stores are networked anyways; staff from Game Stop have gone to Game Crazy, Game Crazy Staff have gone to EB; In fact, the district manager of our store was the same guy who was the district manager of Game Stop during the time that all of the Funcolands were being converted into Game Stops, and considering that this man was responsible for firing Funcoland's district staff, (which means in the area he was in control of, he fired all of the employees that worked beneath him, and re-staffed his stores with ignorant morons that were willing to follow the new GameStop rules) and was himself fired by GameStop, makes me wonder why the store I worked for would want him to work for them.

To trade games in means to get pennies for your games, which are then priced at a mark up of anywhere from 100 to 300%. Trying to return something that you have purchased at any of these stores is near impossible, considering that most of them, especially Game Crazy, are graded on their montly return percentage. And trying to buy a system? If you can buy a new or used system by itself without having to purchase a warranty, a discount card that does squat but line peoples pockets, and a few crap games that are having a difficult time selling, consider yourself lucky. However, it has made buying video games so much easier, and cheaper too. For new releases, go to a Circuit City, a Best Buy, or even a Meijers or Wal-Mart (Because Wal-Mart and Meijers buy in bulk, they usually sell stuff cheaper, like $20 Memory cards instead of $26). For classics and rare-finds, eBay and Flea Markets. Hopefully, if enough people figure this out, these stores will crumble, or go back to being run the way they used to be.


All the more power to Dan for quitting. I hear it's worse enough dealing with customers at a retail store without a corporate machine breathing down your neck too. I've been inside of a Game Crazy only once before, and it does not surprise me at all that he had to push those kinds of things to keep the company shirts off his back.

GameStop is by far the worst offender for that policy. They preach religiously to their employees to always push pre-orders, warranties, and the company's discount card/bogus magazine to every customer that walks in. I try not to get angry at the employees anymore when they make a pitch, except if they ask me numerous times in a row after I say no; remember it's not their fault and not their doing.

Another example, at Barnes & Noble, employees are required to remind customers of "their" overpriced $25 cost book membership card during each transaction made, yet they receive only a $6 commission from the few who do decide to purchase one. One might think that an extra six dollars is the reason they push the card, but it's not, because as Dan pointed out, it's a coporate policy that they must abide by to keep the job, and it certainly becomes very competitive when your store is trying to outnumber card sales with all the other stores in a certain district to receive the perks from the corporate headquarters. It's kind of like a dysfunctional lab experiment, with the employees acting as the amoeba in a manager's slide which sits directly on the corporation's microscope lens. I can imagine that if you calculated the amount of time an employee takes to ask each customer if they are interested in owning a membership card, that that rare $6 commission practically adds up to an hour's worth of hearing "no", or slander from the customers. I would wager, if employees had that choice to push or not to push, many of them would do themselves and everyone else a favor by putting up a membership memo beside the computer register and let the customer decide to bring the thing into conversation in the first place.

B&N, GS, and even EB see it in an entirely different perspective. The more profitability prospects from their enslaved hourly waged staff, the more money, of course. And also, we must not forget, the better they weed out the insignificant profit-loss employees by the higher-ups pounding away at those, as Dan reported, who are regularly reminded of meeting sales records through threats of losing their job positions. I mean no respect to the knowledgable, honest, and hard-working retail employees who might be reading this right now when I say that this is precisely the reason why some employees nowadays know very little to nothing about the product they sell; rather they only know to how to sell it. When you have a manager, his district manager, other same-name stores' competiting in the race, and a corporate HQ on your ass to shove extra warranties and horseshit on every Dick and Jane who walks in and buys something, all of a sudden personal ethics and customer satisfaction begin to fall into second and third and last places.

GS has a 10% membership card itself, costing $10 more than the EB Games card, even though both cards contain the same amount of discount. This extra non-negotiable ten extra bucks pays for a 12-month subscription to GameStop's very own magazine, Game Informer, which they secretly and closely monitor from behind the scenes to "inform" people on what to buy in their stores. If you know anything about magazine advertising tactics (and if you don't, shame on you for not reading the "Writing to Game Magazines" editorial), the more annual subscribers a magazine receives, the higher advertisers have to pay for their advertisements to appear in the magazine. Essentially, the extra $10 is a bonus for GameStop, because your subscription just boosted the magazine's ad venue as well as costing you twice the amount of their (once) competitor EB's card. Strictly coming in second to ads are the writers who GS oversees that package it together in a fancy front and back cover to contend that it's a real, unbiased gaming source. (Essentially it's similar to how Dan had to push certain pre-orders and cards, except only this nuisance arrives at your door every month. It's Orwellian-stylized free advertisement when you are the owner of the magazine and the featured upcoming printed ads you read about at home are conveniently also the same displayed standees and signs in the store. What are the odds! Sorry if this sounds neurotic, but, having a game retailer control game press and game information doesn't come off as the brightest idea to me.)

While on the subject of George Orwell, another convoluted thing, probably the most manipulative feat that GameStop has done in recent years, is when the company poured countless of advertising dollars into an annual game awards ceremony called the "Spike Video Games Awards". Weeks prior to the event, shoppers at GameStop listened to commercials of the upcoming award show being played on an infinite loop as they made their rounds around the shelves of the MSRP-priced new releases. When finally the airing day of the show came, Snoop Dogg, a "wisely" chosen West Coast rapper to represent the game industry, was to host the fancy occasion. In pure coincidence, Snoop Dogg had also been on the front cover of that current month's Game Informer to promote his newest involvement in an upcoming super-violent video game placed in an urban setting (ala the megahit GTA games). In an even more ironic twist of a completely "unstaged" turn of events, Mr. Dogg walked out on national television of the Spike Video Games Awards wearing a t-shirt of the ironed-on Game Informer magazine front cover on his chest. To even further the amazing odds, the winner of the "Best Gaming Publication - Fan Favorite" category was, indeed, Game Informer. The day after the showing, GameStop.com proudly displayed a side-bar banner for the remaining week and into the next of the awards won and a shopping cart list to all of the game nominations/winners mentioned.

Still, after all of these things rolled out before my eyes, I could not help to think that these seemingly indepedent pieces were actually related to another in one big publicity puzzle. Surely a fair and balanced evaluation of the electronic software and information sources came about to judge and host the awards . . . . right? Apparently I was not the only one left scratching my head in confusion. I soon found out online that neither did most other seasoned gamers hold the answer to that question. Many agreeably called it the most amateurish display of fake celebrity people holding a multi-million dollar circle jerk (my words) together ever and an embarrassment. The second-rate "stars" all came together for one evening to simultaneously pretend they possessed at least a superficial "GTA, Halo, EA" portion of knowledge on the video games they presided over, and prostituting the already most under appreciated of art forms in a carefully planned and promoted corporate advertising stunt planned way above the celebs' permed hairstyled heads.

Maybe Spike TV lured the actors with the promise of free booze and the chance to have sex with Vin Disel at the after party? Whatever the case, I can only imagine that to the very young and to the very impressionable (I guess they're one in the same) tuning in to the ADD flashing lights, the sights of Carmen Electra's bust testing the law of gravity, and in synch to loud hip hop music, did these cheesy effects have on making them believe they were witnessing one "phat" night. This is all despite the bad game mispronunciations and the many awkward moments following the tried-and-false jokes and the subsequent fallen deliveries of them. (Fact: Samuel L. Jackson proudly thanked the crowd for receiving recognition for his voice work in "Grand Theft Auto 2", as he miscalled it, a title which was released in '99, about five years prior to his speech on the PS1 and Dreamcast.)

THE CURRENT SCOREBOARD - GameStop: 1; Mom and Dad: $-50 to $-100 for the "must have" winning titles; The Makers of Ritalin: +3% stock rise.

That's just one example of how a company with such great wealth wheels and deals in the biz. Now I'm getting off track to the internal GS company policies that will soon almost definitely dominate the method of how EB is run. Incidently, the policies aren't too appealing either (a shocker!).

One such policy enforces over the stores to destroy traded-in boxes of classic games instead of giving them away as freebies. (True story: I once walked past torn up SNES boxes on the ground by a GS dumpster.) One reason given for this odd decision is because they do not have sufficient room to hold them. The last time I checked at a EB that did have NES boxes, though, they were stacked neatly beside one of the corners of the classic game bin. Most bins at GS have locked compartments underneath them, which could be easily converted to storing them if for some reason there are classic games spilling from the bins (...if only...). What it all comes down to is form over function. A distraction of, say, Fabio on the front cover of a "Wizards & Warriors II" box could potentially draw attention away from that the counter standee of the next Grand Theft Auto title, of which they are currently accepting pre-orders for, even though it's too early in development to give you the name of the game yet. Sure this is merely speculation, and an extraordinary claim at that, but how else am I supposed to think while in the shoes of a GS coporate that throwing away game extras equates to a better business decision? Like anything else in this vein of informal "biz" practices, why would a successful chain store care to bother with a box when the game is $5 or $6 dollars? Give a regular "Angel" customer a complete copy?

Nah, toss 'em out in the back!

This is a clear cut case of profit over people. (I'd like to believe I'm not exaggerating this point either. Some people are adamant when it comes to collecting complete video games. In the case of a modern rare game completeness, does a Suikoden II disc-only fare the same value as a complete Suikoden II? Of course not. Most collectors, not resellers, still want complete copies even if they aren't looking to sell. Why hold out on them?)

Only later did I find out from actual GameStop employees that they were ordered to salvage these items to claim insurance on them, refusing to give away or sell any older games, boxes, and instructions.

I just gave the case of Suikoden II, well this other time I was the victim of a second shady policy. I caught an employee craftily removing an instruction manual from a less commonly found, fairly pricey PS1 RPG (a complete copy of Thousand Arms, to be exact) when she turned her back to me. When I got into my car, I quickly checked the game before leaving and found that it was missing. I walked back in and cut to the front of the line right up to her and asked if she had taken the manual out of the case I handed her. She admitted she had and explained that if the customer does not ask for it specifically, she is required to take it. What the fuck? Didn't I just hand you the thing and ask to buy it from you? It STILL wasn't mine after I handed you the money; I need to also ask you for it all too after I just paid? The employee was cold, and I turned hot, lecturing her a bit before warning a couple in line with PS1 games to take out the manual before handing the games to her. In this case, I let the employee have it. Trying to sell a warranty is one thing, but taking what is rightfully mine is another. I understand if you work at a GameStop you must have some remote interest in games. Ask yourself, if hired for a job, could you be so controlled by the system to actually have the nerve to take items from other paying people who share the same passion, and the audacity to act like it's just a small matter when or if the customer notices? Does time make it become such a mechanical process that you lose the meaning of what you're actually doing?

Historically I'm experienced enough to check everything before heading out, knowing the way these stores are run, but I see rules like this one deliberately targeting and taking advantage of younger kids and their uninformed parents. They do not have that extra time to double-check everything when their life is busy enough. Profit over people, strike two.

 

 
 

These reasons so far might appear as pet peeves to some people (though I hope not to most). If you fall into the former, I really wish the ones I'm about to list don't seem that way to you. The thing I hate most about the merger is the negative effect this potentially has on pricing; especially when dealing with the classic games selection. GameStop prices are quite literally 2 to 3x more than EB Games on a number of older pre-played games. The EB 10% card, which only costs $5, has easily saved me over $60+ over the past year because it can not only be used in both brick and mortar stores but also online via EBGames.com. With GameStop cards, however, costing three times the amount of money because of the aforementioned attached mag, you cannot use the discount for purchases at GameStop.com. Essentially they regulate how you can use your discount card when you pay a lump sum of $15 for it. If due to this merger they replace the EB method with that of the inferior GS one, then I will piss on my defunct EB card as a sweet memorial to the good times we had together and look the other way.

Gamestop.com's meager "Lemmings under construction" frontpage, circa 1999.

Gamestop.com's scary, new index page in Spring 2005.

Furthermore, the online store counterpart EBGames.com guarantees that the original box and manual to be included with all current generation games (and some PS1 titles). I did not take this into consideration when I placed an order for "Marvel Vs. Capcom 2" from GameStop.com for about half the price EB was offering it. When it arrived, in what looked like a regular office portfolio with postage stamped on, no box or manual could be found, not even an empty case to hold the game inside. Instead, the scratched disc was placed in a very thin CD cover made of paper without any bubble wrap or packing peanuts or any protection inside holding it in place. What's worse, GameStop.com does not accept returns/exchanges to be done in one of their stores (unlike EBGames.com) because the website is actually run by the BN.com people! (BN.com is Barnes&Noble's online store.)

If it sounds like I'm biased towards EBGames and against GameStop, I guess I am; but not to the extent that I'd ever call EB a great store either. Like many things in life, it all comes down to the "lesser of the two evils" - which of the two diseases do you prefer more? It might sound like a cynical choice, but at least it is a choice. My case against GameStop and this merger ends abruptly on the note that I firmly believe with all of my heart and soul that the people who run B&N and their own properties (like GS) are a bunch of deranged, Lexus-driving sociopaths.

ResellerRatings.Com - Store Ratings As of 4/21/05 (Low Store Average, for GS, and the difference of 1.84 points for EB to meet Average Store rating.)

 
 

Arm Yourself With Knowledge As Your Armor And Money As Your Weapon, Cash Rules Everything Around Me

I am always the sort of person to insist that one-man protests do work and are powerful, especially when others (like yourself) hear about inside company practices (as talked about in this editorial), feel outraged, and begin to follow suit through grass roots movements to continue spreading the word to other people and avoid these places.

Hardcore gamers (myself included) cannot declare a total boycott on GS for the rare case that they are the only ones who carry a certain obscure title (which, by the way, can be checked out online through the "in-store availability" search - no need to go to the store and browse idly) and only when you are ABSOLUTELY positive they carry the game for the lowest price (and I mean a significant price difference). With that said, if you figure the cash register sound upon every sale you give them is the only voice this Barnes & Noble company has the time to listen to, shelling out a few more bucks to support a better retailer says: "I do not reward stubborness", "improve your quality", "lower your pre-played costs", and "I'm not loyal to any one store". Unless they don't hear these words right then and there from your local perspective, they will soon eventually get the message thereafter when if more lowered sale numbers come in through the power of the grass roots. Besides, it feels good not to beat yourself up by becoming a regular shopper at a store that treats both its customers and employees this way, not having to deal with their crap. It makes you feel like an informed citizen in your society; the corporation's one unsolvable problem - a person armed with knowing what they know; gaining the upperhand, educated perception to understand the company policies and unfair practices inside out.

When you face the facts, you'll realize the purpose of GameStop buying EB isn't exactly to give you, the customer, more of a choice. I wouldn't be here on a writing spell if that were the case. The merger is in place to give the consumer an even smaller choice of stores to pick from. There is a very possible chance that GS might now become the only exclusive gamestore in your town. Nevertheless, always remind your civic responsibility that store availability does not necessarily equal versatility and affordability; laziness and submission go hand-in-hand.

Ebay.com is a superior outlet for the "world's truly largest" used video games selection, albeit at times a little expensive. Comparison shopping websites, like PriceGrabber.com, will help you find the lowest online price available. Online deal sites, including CheapAssGamer.com and FatWallet.com, provide up-to-the-minute news on great game and hardware prices. These guys will be your one and only true "Informer".

Did I get you craving for more? Try checking out these external info sites:

  • To learn more about the history and the overrunning successful progression of corporations, like Barnes&Noble that formally owns GameStop, I cannot recommend enough The Corporation. It is a Sundance documentary winner that presents itself professionally, and at times humorously, and features CEOs and business experts alike. (Which can be ironically purchased at most US/Canada corporate chain stores!)
  • For more individual employee/customer horror stories, head over to smackdown GT's "Funcoland Sucks" section. A must-read companion to the corruption of the video store!

(5/7/05) Follow Up:

I received some mixed response from other classic gamers who took the time to read this editorial. Justin, a frequent contributor and hardcore NES head here, has sent this message out to question if there really was ever a difference between EB and GS, since, in his opinion, they both always offered subpar service. Here's his take, and below again a little clarification of my own position.

Okay, I'll say it- EB games has a habit of sucking. Many employees are like the Best Buy type-they know nothing about what they sell. Many people have compared the local EBs to the video store from Clerks. We've had one good mamager, a gamer, named Darald. Older guy, got tranferred some time back, but is back at the main store, so I have a reason to shop there.

So what if either Gamestop or EB has classic games? The labels are pretty much ruined at the stores. Those price stickers sit on there for years and will never come off easily, and they don't take the games in trade-in anymore anyway.

Game Crazy is probably phasing out the classics. I'll just point you here-
http://members.boardhost.com/MDb/msg/96910.html

Game Crazy has close to 800 locations. Their wishlist system is a joke since they have ONE GUY handling it. 800 stores to check, and one guy hired to do it. Corporate keeps screwing up the computers so sales and deals don't ring up. Their current 3 for $15 sale on all classics is another coffin nail. But I got Tetris and Dr Mario for SNES (a $30 game) for $5.

Blockbuster's Gamerush has lost 200 million dollars so far since they keep giving out insane trade prices. People are trading in so little, get so much, the stores make no money. The biggest gamerush in the country is near me and the place is pretty threadbare on good stuff. Gamerush is giving a quarter for classic games now, which is 24 more cents than elsewhere.

The buyout won't really change anything, since the stores won't change their practices. The competition sees Gamestop cutting systems so they do the same. What's the point of even having competing stores if they're going to be run as poorly?

I happen to agree with Justin that EB isn't what I'd call a "good" company, either, and the employees, as I said before, are hired to push pre-orders and collectible editions of Madden - not because they're familiar with the products they sell.

But the difference between EB and GS lies within their online components. With 25% off and free shipping offered everyday, and relatively cheap prices on classic games at EB.com (including some very, very rare titles that appear every so often), they're pretty decent that way. (For example, I purchased Mega Man 1 from them for only $4.76 shipped, whereas Gamestop.com has it listed for $29.99!)

In fact, even with the free shipping, I usually get games within 24 hours shipped to my door. If they are in awful condition (which some have been), EB has a 30 day return policy on all used games and they accept in-store returns. So basically if some kid has written his name on a cart, I can send it to a local EB (or lesiurely wait a month until I pass one) and then receive another in a matter of a day or two. GS, on the other hand, has a strict 7 day return policy on used games and offer no in-store returns. You're forced with the hassle of shipping it back, or relying on the shrinking stock inside of the stores.

That is not to say EBGames.com has not screwed me before. They package NES carts with a promised slogan and 100% guarantee that your game arrives ready to play. Well, that might be the case, but they didn't exactly define which game would be ready to be played when I bought Mega Man 4 quite recently ago for around $4-5 shipped. When I received the game in the mail in a couple of days, a mint and cart-only copy of MM4 was placed into my top loader. I was stunned when I began hearing the classic Super Mario Bros. music as I touched the start button on the controller by accident whilst unraveling the cord. I had fallen victim to the oldest trick in the book: the game switch. Some asshole discovered how to use a screw bit and took the MM4 game board out of the cartridge and replaced it with a common SMB. I now had in my possession a $4-5 Mario with a Mega Man 4 label on the cart. Obviously, for this to happen, it supposes the notion of testing used game stock and pretending to guarantee satisfaction are EB's chance for a marketing ploy.

Doing in-store returns can sometimes be a bother, as well. A manager at one EB told me he could only give my store credit because "I did not bring in a VISA statement of the purchases". I know I knew his employer's policy probably better than he did, and I was entitled to a cashback to my card. After displaying that I wasn't just about to back down, he stared at me as if I was a thief and quickly told me he'd "do me a favor" this one time. Other EBs, often times this is the case of mall stores, do not care at all why you're returning games or that you want a direct credit.

Individual EB stores do not pay for postage, or anything, to mail back returned items to corporate headquarters. Customers who are unsatisfied with purchases online are able to receive store credit or a cashback to their credit card, as long as the packing slip (serving as an online transaction receipt) is present. No credit card statements are needed! The one logical reason why managers and some employees give people a hard time, like me, and push store credit so fervently is because they know the cashback to your credit card is money back to you, not them; they will never see that money again. Most of the preowned merchandise, especially NES games, returned, however, is inexpensive while inside of EB stores $50 games and preorder chances are abundant. Hence a $5 store credit for a deceitful Mega Man 4 does not necessarily translate into a fair trade for another game at the store using credit due to a.) limited classic/cheap game stock, b.) lack of online coupons, and c.) more expensive B&M used and new games. The store credit then isn't beneficial to you but rather to them: they receive the money from the EB headquarters and a fair possibility of a bigger item purchase from you used in conjunction with your "credit."

More and more brick and mortar chains are/will be dropping their classic game stock. That's a given. With the ability of ordering games online, shipped to your door, along with incentives like 25% coupons and free shipping, this gives the classic gamer another easier and more centralized outlet to choose from besides the sometimes ridiculous prices (and sellers) on eBay. While it's not perfect, if it wasn't there to even be discussed, then it'd be one less choice for the NES player.

It's a crapshoot with mergers. We don't know yet if Game Informer will be bundled with membership cards and cost $15. We don't know if GS will simply erase all EB policy and stores the same way they did with Funcoland, and people will ask in the years to come, "What was EBGames?" Only time will tell. My main point of the article was that the fewer choices we have, the worse off everybody's going to be.

I'll be quite honest with everyone. If it were EB making the merger, EB would have then been my target and I would have found things that they lacked (such as faulty in-store availability on used games to save people from idle browsing in their smelly stores and the inability to track backordered games). Corporate America is taking over, even more so than before, and it isn't helping us, the consumer. Is there really a convenience in having twenty Walgreens and half a dozen Gamestops within a ten-mile radius to you? Chances are gamers aren't going to be reading an editorial about this kind of thing in their latest EGM or Game Informer, so I might as well put it all out on the table so they know the score.

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